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FAQ
Answering your questions is very important to us!
Please check here before contacting our support staff as the answers to most questions can be found here.
If your question is not answered, please contact us. We are here to help.
General
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What do I need to create a Perfect Property Websites?
All you need is Internet Explorer or Firefox and an Internet connection. For ease of use, we highly recommend a broadband connection.
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How often can I change my Perfect Property Websites?
You can change anything about your Perfect Property Websites until you publish it. Once published you can
still change almost anything, with a few exceptions: e.g. the Website address. You can change the Website address for a fee,
for example, if you have mis-typed it.
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How do I represent a multi-unit building with a Perfect Property Websites?
You can put zeros in the bedroom and
bath fields so they will not show and use the headline, summary description and/or “Home Page Message” to state multiple units. You can also use the property features section to list the units and use the property features section to list the units, and the property documents section to upload documents about each unit. You can upload floorplans of each unit, as well.
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What is a license?
A license permits you to create one Perfect Property Websites on one Website address for one property. You can purchase as many licenses as you need. Call us at (619)437-4700 |
How long is a license valid?
A license is valid for 12 months from the date of activation. You can purchase additional years at publication time or anytime during current license period. After that they may be renewed.
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Can I re-use my Perfect Property Websites for a different listing?
No. The license fee includes the domain name, one year of Web hosting, and one year’s use
of the Perfect Property Websites Software for one property. Please see
our Acceptable
Use Policy. This information was provided when you activated your Perfect Property Websites. If you have any further
questions, please contact your Account Manager. |
Can I remove my Perfect Property Websites from Public View for awhile?
Yes, it’s easy to take a site offline for awhile, and then make it live once again:
- Login to your Real Efforts account and select the Perfect Property Websites;
- Click on the ‘Take Offline’ Button. This will remove the site from public view,
until you click on the ‘Put Online’ button.
- This is commonly done if the
listing goes “Temporarily off the market” for some
reason. The Perfect Property Websites license is good for a year, so
having the site offline for a month or so shouldn’t be
a problem, but if the expiration date approaches you
will be notified so that you can extend the site for
another year.
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| Marketing |
How can I show an unpublished Perfect Property Websites to a prospective Seller?
We have provided guest user access to unpublished sites, so your prospective seller can login and directly view the Perfect Property Websites. To create a guest user account, select the unpublished Perfect Property Websites, go to Marketing, then Client Access. The same Client Access can be given to a seller for a Live Perfect Property Websites, so that they may view the Perfect Property Websites Statistics.
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How do people find my Perfect Property Websites?
Perfect Property Websitess are submitted to several search engines and other marketing outlets via our Real Estate Marketing System. You may include your Perfect Property Websites URL (Website address) in all your printed brochures, ads, flyers, and so on. You can add a sign rider with the Perfect Property Websites URL to your signage. Link to your Perfect Property Websites from your personal and company Website.
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What are Metatags?
They are information inserted into the "head" area of your web pages. Other than the title tag (explained below), information in the head area of your web pages is not seen by those viewing your pages in browsers. Instead, meta information in this area is used to communicate information that a human visitor may not be concerned with. Meta tags, for example, can tell a browser what "character set" to use or whether a web page has self-rated itself in terms of adult content.
- The Title Tag
- The text you place in the title tag will appear in the reverse bar (the topmost 'title' bar) of someone's browser when they view the web page.
- The Meta Description Tag
- The meta description tag allows you to influence the description of your page in the search engine "crawlers" that support the tag.
- The Meta Keywords Tag
- The meta keywords tag allows you to provide additional text for crawler-based search engines to index along with your body copy.
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Can I add an existing Virtual Tour to my Perfect Property Websites?
Yes. To add an existing virtual tour to your Perfect Property Websites,
- Select the Perfect Property WebsitesS tab.
- Select the Perfect Property Websites on which you would like the Virtual Tour to appear.
- Click on EDIT Perfect Property Websites MENU.
- Click on CREATE NEW MENU LINK (over to the right).
- For MENU LINK NAME, type in the words you would like to appear on your Perfect Property Websites menu for this link (such as ‘Virtual Tour’).
- For OFF SITE LINK URL, copy and paste the link given to you by the Virtual Tour vendor. It must begin with http://.
- Click on SAVE to save the link, and SAVE again (top right) to save the new menu.
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Can I add my Perfect Property Websites to my MLS listing as a Virtual Tour Link?
Yes. The Perfect Property Websites automatically includes an MLS ready page for easy inclusion. If you would like to use your Perfect Property Websites as a virtual tour on your MLS listing,
- Select the Perfect Property Websites
- Select the Marketing tab.
- Click on Virtual Tours
- There you will see the “non-branded link” to be used on your MLS listing. (It is your Perfect Property Websites’s name followed by “mls.aspx” - http://www.yourPerfectPropertyWebsitesname.com/mls.aspx )
Most MLS Systems allow you to post this link yourself, however we are aware of two regional MLS systems require that we post the tour for you - they are MRIS and Triangle MLS. To request your tour be uploaded to MRIS or Triangle MLS, please contact our support team at: (866) 704-6907 or support@perfectpropertywebsites.com . |
My MLS doesn't allow "Agent Branding" - can I still use my Perfect Property Websites slideshow as the Virtual Tour link on my MLS?
Yes! We have provided a non-branded version for this purpose. You may want to send it to “the powers that be” at your MLS before you try to post it – just to be sure. The link is http://www.yourPerfect Property Websitesname.com/mls.aspx (it is simply the Perfect Property Websites name with mls.aspx at the end). This removes your company and agent contact info, which is already available on your MLS listing (usually). If your MLS requires a standardized link, use: http://www.perfectpropertywebsites.com/mlst/yourPerfectPropertyWebsitesname.com.
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How do Realtor.com Virtual Tours work?
Once you activate your Perfect Property Websites, you may choose to add your Perfect Property Websites as a virtual tour link on Realtor.com. Users of Realtor.com then see the "spinning house" logo on your Realtor.com listing. When they click on it, up comes your Perfect Property Websites's Photo Tour - with up to 100 photographs of the home - and of course access to all of the detailed information you've added to your Perfect Property Websites.
Real Efforts staff must add your Perfect Property Websites as the virtual tour link on Realtor.com. It works that way as only vendors registered with Realtor.com may add those links. Your Virtual Tour is usually added within 24 hours.
Your actual listing is added to Realtor.com by your MLS. The listing must appear on Realtor.com before we can add the Virtual Tour Link. Sometimes the transmission from MLS to Realtor.com can take as long as 72 hours.
To add your Perfect Property Websites to Realtor.com:
- Select the Perfect Property Websites
- Cick on the Marketing tab
- Click on Virtual Tours
- Click on ‘Publish to Realtor.com’
If you are having trouble, please contact our support team at: (866) 704-6907 or support@perfectpropertywebsites.com. |
Does Real Efforts provide sign riders?
Yes! You may order a sign rider when you Publish your Perfect Property Websites. The cost is $19.95 including first-class postage. Sign riders are 6" x 24” and made of white corrugated plastic with black lettering on each side. The font size will depend on the length of your Website address. Orders are processed Monday through Friday at 1 pm eastern and require a 36-48 hour turnaround for production.
If your site is already Published, you may order a sign rider by going to My Account and clicking on 'Buy Sign Riders'.
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| Media and Documents |
Is there a limit to the number of photos that may be uploaded?
You may upload six photos at a time, up to a total of 100 photos, to your Perfect Property Websites.
Bear in mind when you are
uploading that the system can only upload 6 megabytes of
data at a time, so if you have large files, you may only
be able to do two or three at a time. We recommend a
photo size of 640 x 480 for best results.
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How do I rearrange my photos?
- Login to your Real Efforts account
- Select the Perfect Property Websites
- Click on Media and Documents
- Select Photos
- Click on the photo you want to move and drag it to its new position.
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Photo sizes
The photos you upload in Perfect Property Websitess 4.1 will be larger than those that were converted over from Perfect Property Websitess 3.0.
If you want your older photos to appear larger, try this:
- re-upload the photos.
- Arrange them next to their smaller mates
- go to titles and descriptions
- copy the titles and descriptions from the smaller photos to the larger ones
- delete the smaller photos.
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Is there an easy way to resize images?
If you use Windows XP, you can go to Microsoft's Website and download a small file that makes it easy to resize your photos.:
Microsoft Powertoys
If you scroll down this page, you will see a download for an Image Resizer Tool in the column on the right.
Download and run the executable called "Image Resizer.exe"
Once installed, it’s very easy to use: Right click any image and select 'Resize Pictures' in the context menu. By default, if your original photo was called photo.jpg, the resized one will be called photo (small).jpg (or similar) and placed in the same directory.
When resizing, you can choose from one of four standard sizes. You can also choose to resize the original image or create a new one.
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Can I link a video to my Perfect Property Websites?
It’s possible to link to an offsite video using a regular custom link (go to the Perfect Property Websites, then Edit Perfect Property Websites Menu, and click on ‘create a new menu link’).
If you upload a video to Google Video ( http://video.google.com/ )or You Tube(http://www.youtube.com/ ), you can then place a link to the video’s URL on your site.
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| My Account |
How do I change my Contact Info?
To change your contact info,
- Login to your Real Efforts account
- Click on My Account
- Click on Contact Manager and change the info, then click SAVE.
Next go to the individual Perfect Property Websites one by one and make sure that the correct entry is selected. If there’s one displaying in red, it’s probably an old entry; select one of the ones displayed in grey. #1 and #2 indicate which info is displayed first and second.
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| Perfect Property Websites Statistics |
What is a "hit" on a Website?
Also called a page hit. A “hit” is the retrieval of any item, like a page or a graphic, from a Web server. For example: when a visitor calls up a Web page with four graphics, that's five hits, one for the page and four for the graphics.
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What is a "page view" on a Website?
A Page View is a Web page that has been viewed by one visitor. Page views are often used in online advertising, where advertisers use the number of page views a site receives to determine where and how to advertise. Source: webopidia.com.
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How can I transmit Perfect Property Websites Statistics to my Client?
We have provided guest user access so your Client can login and directly view the Perfect Property Websites. To create a guest user account, select the Perfect Property Websites, go to Marketing, then Client Access. When the Client logs in, they will have the ability to view the Perfect Property Websites Statistics.
Alternatively, you may login to your account, go to Marketing, then Perfect Property Websites Statistics, and print or email the Statistics to your Client.
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Does my website have a hit counter?
No, we do not provide a publicly-visible hit counter on the Perfect Property Websitess. Most agents do not want to display it, especially if the home isn’t getting much traffic. The Perfect Property Websites Statistics are available to you within your personal account, and you may email them to your seller if you wish. To view them,
- login to your account
- Select the Perfect Property Websites
- Click on Lighthouse Marketing
- Select ‘Perfect Property Websites Statistics’.
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Web Browser
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What browsers are supported?
To create your Perfect Property Websites you may use any of the following:
For Windows computers:
- Microsoft Internet Explorer (version 6 or version 7)
- Firefox (version 1.5 or 2)
For Mac computers:
Not recommended:
- Safari
- Camino
- Flock
- iCab
- Mozilla
- Netscape
- OmniWeb
- Opera
- SeaMonkey
- Shiira
NOTE: People can view your Perfect Property Websites through any browser on any computer.
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Can I use a Mac?
Yes, you may use a MAC running Firefox to create Perfect Property Websitess.
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Website Addresses (Domain Names)
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How do I know if the website address/domain name I want is available?
When you click on the Publish button, our software will ask you for the desired website name. In the next step it will check to be sure the name is available. If the name is not available, you will be asked to provide another choice. If you simply must have a certain name, we recommend you publish the Perfect Property Websites, and go back to fill in the details once the name is secured.
Alternatively, Type your desired Website address (e.g. www.123anyst.com) into a Web browser. If it has been registered and there is a Website you'll see the site. It is possible though that the Website address has been registered but not Website created in which case you'll need to do the following.
Go to this Website - http://www.networksolutions.com/whois/ and where it says "Enter a search term:" – enter the desired domain name and click "Search". If it is taken, information about the site’s owner will be displayed.
Please be aware however of
something known as "Whois Hijacking" described below. If
you need further help please contact Technical Support
at (888)201-5160 x 2 (US) or (866)484-2644 x 2 (Canada).
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Can I change my Website address/domain name once I have published my Perfect Property Websites?
Yes. To change a Perfect Property Websites Website address please contact our support team at: (866) 704-6907 or support@perfectpropertywebsites.com. There is a $15 charge for the new Website address. |
What is DNS?
Short for Domain Name System (or Service or Server), DNS is an Internet service that translates domain names into IP addresses. Because domain names are alphabetic, they're easier to remember. The Internet however, is really based on IP addresses. Every time you use a domain name, therefore, a DNS service must translate the name into the corresponding IP address. For example, the domain name www.example.com might translate to 198.105.232.4.
The DNS system is, in fact, its
own network. If one DNS server doesn't know how to
translate a particular domain name, it asks another one,
and so on, until the correct IP address is returned.
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What is DNS Propagation?
For Perfect Property Websitess, this is the time it takes for changes to Website addresses (also referred to as a domain name or URL) to update across the Internet. Typically 24-72 hours but may be sooner depending on your Internet Service Provider (ISP).
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How can I delete the website header and/or footer when printing a brochure
In Internet Explorer Go to File - Page Setup. Remove the codes that are displayed in the header and footer fields and click OK.
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Why isn't my Perfect Property Websites live yet?
We register all Perfect Property Websites Website addresses through eNom who are part of register.com. The amount of time it takes to register is dependent on how many registrations are being processed at any one time. If your Perfect Property Websites is not live after 24 hours, please contact Technical Support at (866) 704-6907. |
I checked my Website Address to make sure it was available before activation my Perfect Property Websites, and now it's not available? What happened?
A few of our clients have experienced a problem where they "lose" a domain name that they attempt to register. This has nothing to do with the Real Efforts system. If this happens, you may have been a victim of “Whois Hijacking”. The best solution is to register the Perfect Property Websites domain name immediately through our tool and do not check it separately via a Whois page.
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Can I own my Website address?
This is technically possible but we strongly discourage it. The reasons are:
- If we don't have access to the domain name someone else can change vital details that would prevent the Perfect Property Websites from functioning. Our technical staff would be unable to fix this problem.
- When a domain name is transferred, the host settings are not usually transferred with the domain name. This means that we will have to walk the client through pointing the domain name to our server.
- Some Registrars do not allow
the use of Cnames (i.e. using a different domain name
as a host instead of an ip address).
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How can I buy my Website address from Real Efforts?
You can submit a transfer request through any Website address registrar to transfer your Perfect Property Websites Website address to your ownership. We will agree and then you will have to (a) pay to extend the registration period (with the new registrar) and (b) build a Website and connect it to the Website address.
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Can I publish a Perfect Property Websites to a Website address that I already own?
Yes. In order to activate the Perfect Property Websites, you must first go through the activation process and register it to a different, new Website address. Only after the Perfect Property Websites is activated can we "point" it to a Website address that you already own.
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How do I extend (renew) a Perfect Property Websites?
You will receive notices at 90, 60, and 30 days for expiring sites, which will include the name(s) of the expiring site(s).
You now have the power (!) to extend your sites –
- After you login to your account, you can click on the ‘extend’ button (next to ‘create new Perfect Property Websites’). This brings up a list of Perfect Property Websitess due to expire, with the closest expiration dates first. If you click on the column header ‘expires’, they will also sort by date, so you can quickly see which are coming up.
- Select the Perfect Property Websites you want to extend, then select the number of years (“extension period” - there are options for renewing for one to four years) and click NEXT.
- If there’s a credit card on file, you’ll see that info and just hit next to complete the transaction, else you enter the credit card you want to use and proceed from there.
If a Perfect Property Websites has already expired, please email technical support (support@perfectpropertywebsites.com) with your request to extend the site.
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How do I redirect a Website address I already own to my Perfect Property Websites?
To redirect a Website address you already own to a Perfect Property Websites, you must log into your account with that registrar (For example, GoDaddy, Yahoo) and redirect it to the Perfect Property Websites’s Website address. Since you purchased the domain name, that’s not something we can do for you; you must either login and take care of it, or call the Domain Name Registrar’s tech support and ask them to redirect it for you.
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